Refund and Returns Policy

Our Commitment

At designerd, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds or exchanges may be offered.

Eligibility for Refunds

Refunds are available only when all of the following conditions are met:

• The request is submitted within 30 days of the delivery date.
• The item is unused, in its original packaging, and in the same condition as when received.
• A valid proof of purchase (order confirmation or receipt) is provided.

Return Process

Step 1 – Contact Us

Notify us of your intent to return a product by emailing [email protected] or calling +1 (512) 805-3248‑3248. Include your order number, the item(s) you wish to return, and the reason for the return.

Step 2 – Return Authorization

After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for shipping the item back to our warehouse.

Step 3 – Shipping the Return

Return the item using a trackable shipping method at your expense, unless the return is due to a defect or an error on our part. Keep the shipping receipt and tracking number for reference.

Step 4 – Inspection and Refund

Upon receipt, the returned item will be inspected. If it meets the eligibility criteria, we will process the refund to the original payment method within 7‑10 business days. A confirmation email will be sent once the refund is completed.

Non‑Refundable Items

The following items are not eligible for refunds or exchanges:

• Personalized or custom‑made products.
• Gift cards and digital download codes.
• Items marked as final‑sale or clearance.

User Responsibilities

When initiating a return, you agree to:

• Provide accurate contact and order information.
• Package the product securely to prevent damage during transit.
• Comply with any applicable customs or import regulations for international returns.
• Respect the 30‑day return window.

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. designerd reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (512) 805-3248‑3248
• Address: 6191 Southwest Riverside Street, Austin, Texas 78757, United States